Terms of Service
Last Updated: September 8, 2024
Introduction
These Terms of Service govern your use of the website KnowMyJourney.com (the “Site”) and its associated services. By accessing or using this Site, you agree to comply with these Terms.
This Site, is a web property currently being developed by for the use and enjoyment of its subscribers and is based in Spokane, Washington. The Site provides services that allow users to document and share their personal stories. Users are solely responsible for ensuring the accuracy, completeness, and factual correctness of the content they provide.
The Site makes no warranties or representations regarding the accuracy, reliability, or authenticity of any user-submitted content. We do not verify the accuracy of user stories, claims, or the factual integrity of the content provided. Users retain full responsibility for any legal obligations or consequences, including but not limited to copyright, privacy, defamation, or intellectual property issues, that may arise from their submitted content.
The Site provides no warranty of correctness, ownership, or legal standing for any user-generated content published on this platform. This includes, but is not limited to, errors, omissions, or misrepresentations in the stories shared by users. Additionally, the Site does not guarantee that content will be free of errors, viruses, or any harmful components.
By using this Site, users acknowledge and agree that they are solely responsible for the content they submit and share, and that The Site bears no liability for any claims or disputes arising from the publication or distribution of such content.
User Conduct
By using the Site, you agree not to:
- Post any content that is unlawful, harmful, or violates the rights of others.
- Engage in activities that disrupt or interfere with the Site’s services.
Intellectual Property
All materials on the Site, including content, logos, and design elements, are owned by Know My Journey. You may not copy or distribute any content without permission.
Termination
We reserve the right to terminate your access to the Site at any time, without notice, for violations of these Terms.
Our Refund Policy
At Know My Journey, we strive to provide a meaningful and seamless experience for documenting your life stories. We understand that, occasionally, circumstances arise that may require a refund. Below is our refund policy, which covers various situations:
1. Standard Refund Policy
- Prorated Refunds: If you choose to cancel your subscription or service at any point, you are eligible for a prorated refund based on the progress of your project. Refunds will reflect the portion of work already completed, including any materials or services provided.
- No Refunds on Completed Books or Products: Once your memoir or other products (such as video documentaries or photo books) have been finalized and delivered, no refunds can be issued. The only exception to this is if a product is defective or damaged in print. In such cases, we will happily provide a replacement at no additional cost.
2. Refunds Due to Emotional Difficulty
We understand that recalling life stories may be an emotionally challenging process. If you find yourself overwhelmed or unable to continue, we offer the following options:
- Pause Your Project: You may choose to pause the project until you feel ready to continue. Your work and materials will be safely stored, and we will resume once you are comfortable.
- Cancel and Receive a Prorated Refund: If you decide that you cannot continue, you may cancel the project at any point. We will issue a prorated refund based on the progress made up to the point of cancellation.
Please contact our support team to discuss these options, and we will work with you to ensure your experience is as compassionate and accommodating as possible.
3. Refunds in Case of Death
In the unfortunate event that a user passes away before completing their memoir or project, we offer the following options to the user’s family or representatives:
- Complete the Project with Available Material: The family may choose to complete the project using the materials and stories gathered so far. Our team will work closely with the family to produce the final book or documentary based on what was shared before the user’s passing.
- Partial Refund: If the family chooses not to complete the project, we will issue a prorated refund based on the portion of the project completed up to the time of the user’s passing.
Please contact us to discuss how we can support you in such a difficult time. We will do our best to honor the user’s memory through the work they began.
4. Contact for Refund Requests
For any refund requests or questions about our policy, please reach out to our customer support team at [email protected].
Limitation of Liability
Know My Journey is not liable for any damages arising from your use of the Site.
Changes to the Terms
We reserve the right to update these Terms at any time. Continued use of the Site constitutes your acceptance of any changes.
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